General Item Return Policy - In most cases, items shipped from luxemehaircan be returned within 14 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
14 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
Within 14 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
We will review the claim and contact you if we need more information.
If Approved, we will refund or resend the item.
All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Where do i send returns?
Please contact our Customer service at LuxemeHair@outlook.comto get the returned address.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4 Regulatory law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.
5.How to query logistics information？
For the order needs to query the logistics information, you can query through the following website:https://www.17track.net/zh-cn
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